Shipping policy

Effective Date: 12th March 2025

At JoyVibe, we are committed to delivering your orders in a timely and secure manner, ensuring a smooth and hassle-free shopping experience. Below are the details of our shipping process:

1. Shipping Partner

We collaborate with trusted and reliable shipping partners to ensure your orders are delivered safely and promptly.

2. Processing Time

Orders are processed within 2-3 business days from the date of payment.

Once dispatched, you will receive a tracking number to monitor your package’s progress.

3. Delivery Time

Domestic Orders (India): Typically delivered within 7-10 business days, depending on the destination.

International Orders: Delivery takes approximately 10-20 business days, subject to customs processing and destination country regulations.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and delivery location of the order.

The total shipping charge will be displayed before you complete your purchase.

5. Shipping Restrictions

We currently ship to most locations within India and select international destinations.

If your location is unavailable at checkout, please contact us, and we will do our best to assist you.

6. Tracking Your Order

Once your order is dispatched, we will send you a tracking number.

You can track your shipment using our shipping partner’s tracking system.

7. Lost or Damaged Items

If your order arrives damaged or does not reach you within the expected timeframe, please contact us at [customer support email].

We will work with our shipping partner to resolve the issue as quickly as possible.

8. Customs Duties & Taxes (For International Orders)

Any customs duties, taxes, or import fees imposed by the destination country are the buyer’s responsibility.

Please check with your local customs office for more details on applicable charges.

9. Address Information

Please ensure that your shipping details are accurate and complete.

We are not responsible for delays or incorrect deliveries due to missing or incorrect address information.

For any shipping-related inquiries, please reach out to us at:

Email: info@reachhere.inAddress: 18th Floor, Cyberone, Opp. CIDCO Exhibition Centre, Sector 30, Vashi, Navi Mumbai, Maharashtra 400703

By placing an order with JoyVibe, you acknowledge and agree to this Shipping Policy. Your continued use of our services indicates acceptance of these terms.